FAQs

Wondering why your adhesive isn’t working? We’ve been in the glue business for a long time, so we’ve seen it all. If your specific question is not addressed below, please feel free to call us at (800)-419-GLUE.

ADHESIVES

We recommend that you refer to the technical data sheet (TDS) for your specific adhesive. If you have additional questions, please contact us directly at (800)-419-GLUE.

We always recommend that you first make sure your equipment is running at the correct temperature for your adhesive. If you are running it at the correct temperature, it’s likely an issue with your equipment. Please contact us at (800)-419-GLUE for help troubleshooting.

Yes, for product samples, please call us at (800)-419-GLUE or email us at info@chicagoglue.com.

By answering these questions, we can help you make the right choice!

What is the application?
What are the substrates? Are there any coatings?
What are the high and low temperatures the end product will need to withstand?
What is the open time? What is the compression time?
Are there any regulatory requirements? Ex. FDA
Estimated annual usage?

EQUIPMENT

Yes, we have a full-service shop. For our complete list of services, please click here.

Yes, depending on the type of machinery, we can do equipment demonstrations at our warehouse or on-site.

We have a large inventory of Nordson made-to-fit parts. For our complete list of parts, please click here.

ORDERS & PAYMENT

We are located in Itasca, IL (35 miles outside of Chicago), and have a sales representative in St. Louis. For a map of our complete service area, please click here.

You can call us at (800)-419-GLUE, fill out our “Request a Quote” form, or email us at info@chicagoglue.com. All new customers will be asked to submit a credit application, three industry references and one bank reference.

Our terms vary by product. For adhesives, it’s 30 days upon credit approval. For purchased equipment, half is due upfront when you place the order, with the remaining balance due 30 days after receipt of goods. Our equipment rentals require a security deposit.

Yes, we accept MasterCard, Visa and American Express.

SHIPPING

If we receive an order by noon and we have your product in stock, it will ship the same day. If you have a more urgent need, please call us at (800)-419-GLUE.

It is up to you! We use UPS, FedEx and messenger services. If it’s a “glue-mergency” within our service area, we will do everything we can to get you the glue, part, or service as soon as possible.

No, at this time we only support shipments within the US.