We Could’ve Made a List. Instead, We Made Magic.

At Chicago Glue & Machine, we take the issues you’re experiencing on the facility floor personally. Your problem instantly becomes our problem. And when we have a problem? Yo, we solve it.

So, when Francisco started getting calls from customers asking, “Hey, what parts should I have on my facility floor?” his brain did that thing. You know, the thing where your mind refuses to shut off and turns into a conspiracy board of hoses, fittings, and adhesive dots connected by a mental red string.

(Us when you call us with a problem)

He began thinking: spreadsheet? Word doc? Interpretive dance? But then management dropped more insights; a simple list wouldn’t cut it. It needed to be more. And that’s the moment Francisco leaned back in his chair, smirked (probably), and said, “Alright then. Let’s do this.”

Enter the ACTion Team
Francisco gathered the ACTion Team and dropped the details: create something actually helpful. Not another sad list collecting digital dust in an inbox, but something you could use on the facility floor.

The ACTion Team said, “Challenge accepted,” high fived (again, probably) and got to work.

What they created was nothing short of brilliant. A parts guide so comprehensive it could practically hold your hand through a glue-mergency. Pictures. Clear labels. Part numbers. Descriptions. The kind of guide any team member can navigate on the facility floor to identify the needed part, no matter if you’re a 20-year veteran who dreams about product numbers or it’s your first day on the floor. Crack it open, find what you need, and get back to doing what you do best: keeping things running smoothly.

We Don’t Quit. Like, Ever.
At CGM, we’re built differently. When you call us with a problem, we don’t say “We’ll look into it” and hope it quietly disappears. And we don’t just look into it. We dive headfirst. We look around it, under it, over it, and we don’t stop until we can figure out a solution.

We think about glue (and your glue-mergencies) 24/7/365 so you don’t have to. That means thinking through the details, like how a simple list might be too simple, and creating solutions that actually help your team on the floor, not just in theory.

Good Enough? Never Heard of Her.
In this case, a “parts list” could’ve been the end of our story. But we weren’t going out like that. We want your floor to be stocked, your machines (and your team!) happy and humming, and your production running smoother than buttered Teflon. Which is why Francisco and the ACTion Team made something better. Not because we had to but because it’s how we roll.

The Moral of the Story?
When you call us, we listen. We brainstorm. We diagram. We collaborate ourselves into oblivion until the solution is right. (And then we high-five each other, probably.) Because when we say we’re here to make your life easier, we absolutely mean it.

If you need a custom solution, give us a shout anytime at 800-419-GLUE.