FAQs

Are you hiring?

ANSWER: We are always looking to add high quality people to our team. If you are interested in being a part of our family please email a resume to info@chicagoglue.com. Current position we are actively recruiting for is to be the outside sales representative for a Midwest territory including Missouri, Kansas, Downstate Illinois and Kentucky. More information on this position can be found on the about us page.

What is fugitive glue? A.K.A. booger glue?

ANSWER: We have many options that will result in a removable bond. Depending on the substrates this can be done with bulk hot melt, EZ Stick, 3M Gummy glue sticks or liquid glues.

What is your minimum order?

ANSWER: Minimum order is $100.00, exceptions are spare parts.

How can I become a distributor?

ANSWER: Give us a call and let's talk.

Are your products FDA approved?

ANSWER: Most of our products are approved for indirect food contact. In addition we have a few products that are approved for direct food contact as well as having the ability to obtain kosher approval.

Do you carry glue for padding papers together?

ANSWER: Yes, we have both hot melt and liquid glues that can be used for padding. Visit the adhesive section on our web site.

Do you carry a glue stick like I buy at my craft store?

ANSWER: We convert many formulas into glue sticks under our roof our diameters currently go from 1/4" to 1 3/4" and our lengths are easily customized.

What kinds of applicators do you carry?

ANSWER: From manual to automatic we have the glue applicator

Do you take credit cards? Which ones?

ANSWER: Yes, MasterCard, Visa and American Express

How quick is your turn around from when I place my order?

ANSWER: Most orders received by noon and ship the same day. Custom manufacturing and product changes will add to the lead time.

How do you ship your products?

ANSWER: However you prefer, FedEx, UPS, Messenger and truck

How do I open an account with your company?

ANSWER: Submit a credit application with three trade references and one bank reference

What are your terms?

ANSWER: Net 30 upon credit approval for glue purchases. Equipment purchases require 1/2 with the order and the balance 30 days from receipt. Rentals require security deposits, amounts vary with machine.

Do you sell to the public?

ANSWER: We are geared to sell B2B. We sell to end users and distributors.

Can you send a sales person to my company?

ANSWER: In the Midwest we have direct sales people. Outside of the Midwest we have distributors, depending on the area.

Can you ship outside the US?

ANSWER: We can, but we can't support you to our high quality and service levels so for right now we will have to say no.

Where are you located?

ANSWER: We are in Itasca, IL. and Milwaukee, WI.

Can you send me samples of your products?

ANSWER: Most items are available as samples and equipment can be demonstrated at Chicago Glue & Machine or on-site, depending on the machinery involved.

Can you send me literature?

ANSWER: We have brochures ready to go, just call or e-mail with your request.

Do you have loaner machines or rentals?

ANSWER: Yes, check out the equipment section on the web site.

My gluing machine is down, can you either sell me parts or fix my machine?

ANSWER: We have a large parts inventory and a full service shop, visit the equipment section on the web site.

How many glue sticks to a pound?

ANSWER: This is a trick question. the answer will depend on the chemistry of the adhesive and the stick dimensions.